CUSTOMER INFORMATION

Order Cancellations.

How to request changes or cancellations for BayJack orders.

CURRENT STATUS

Customers can add available products to their cart and continue to secure Wix-hosted checkout. An order is completed only when an eligible payment method is available and the payment is successfully authorized.

REQUESTING A CANCELLATION

To request a cancellation or change to an order, email support@BayJack.com with your order number and requested change. Because a large lift may require freight preparation or dispatch, contact support promptly. If a cancellation is requested before dispatch, contact support promptly so we can confirm whether freight preparation has begun and explain any applicable conditions before proceeding.

SHIPPED FREIGHT & REFUNDS

Any cancellation deadlines, equipment return conditions or optional service fees must be disclosed prior to purchase. Once an order is delivered, customers may request a free return within 14 calendar days as described in our Returns Policy.

QUESTIONS ABOUT THIS POLICY?

Contact our team at support@BayJack.com or 251-947-4555.